To all of our loyal customers,We are writing to update you on the status of the promotion. As you may know, we were overwhelmed by an enormous number of reviews submitted in connection with the promotion, and we thank all of you who followed the rules and wrote honest, heartfelt reviews.Unfortunately, many of those who submitted reviews merely sought the promotion's benefits without providing a commensurate genuine, honest review. While we initially filled a large amount of orders, we simply do not have the resources to continue vetting the reviews to distinguish those that followed the rules from those that did not.In order to continue as a business, we must amend the promotion. This is not a step we take lightly, but one which is necessary for the health of our business. Accordingly, we have decided to take down and remove from the site all reviews which were written as part of the promotion. All open orders using store credit and partial store credit will be cancelled, as well as all remaining store credit. In their place, we are providing a one-time use coupon for 40% off of any purchase. The purchase can be as large or small as you wish, but only you can use the coupon code-it is not transferrable, refundable, or redeemable for cash and it can only be used on full price merchandise. The coupon will be good until September 15, 2011. In order to get your coupon code you must email us firstname.lastname@example.org. This email is only equipped to send you a personal coupon code.We understand that this step may frustrate some. If you have constructive feedback, we look forward to hearing from you. Otherwise we look forward to focusing our customer service efforts on customers placing orders.We thank you for your time and effort in writing reviews and value you as a customer.Thank you,Franklin Goose
Now I am sure this would not be such a big deal to most people...I mean the credit was free. All you had to do is write a review on their products. They basically used this promotion as advertisement. However, it went far beyond what they had anticipated. So where lies the problem?
Well alot of people decided to "bank" their credits for 6 months or for a year because Franklin Goose asked them too. They said if you banked them and did not use them that they would give a certain percentage more of the credits. So some people did does this. However, now it is coming to the time where these people would be getting their credits plus interest...and guess what! They are not getting them anymore. I am one of these people.
When I first heard about the promotion I used about 1/8 of my credits. I received a couple items but the rest were put on backorder. After about 8 months of waiting I asked to cancel my order and would bank the remaining. Now my currently banked credits were about to be released with interest. I would have had a really nice chunk to spend. I was going to place an order of almost $300 with them and the credits would have been a nice deduction. However, now all they are offering me is a discount which would have been less...not by much but it would have been less.
So am I whining and crying? Yes a little. I took my time to fill out these reviews for them. I also thought about each review and wrote based on that...I mean I do reviews all the time so why would I slack here. So my time and energy have been wasted. I also wrote 2 reviews for them on this very page. One just a review on them because I thought they were awesome! The second review included a giveaway of a gift certificate. I was very please in them....until now.
This is merely my OPINION of them. Yes I am a little upset...but things will go on. I just feel bad for the hundreds of people out there who lost out on this opportunity because they did what Franklin Goose asked....they "BANKED" their funds until later.
Ok now that I am done ranting...please make your own opinion. But remember this...a company is only as good as their word, guarantee, and customer service....their products speak for themselves.